Refund policy

Due to the hygienic nature of our beauty products, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preference. All sales are considered final.

If you receive a defective, damaged, or incorrect item, you must contact us within 14 days of receiving your order by emailing info@pinkylashes.com.

To help us assess your claim, please provide:

  • Your order number.
  • Clear photos or videos showing the issue.
  • A brief description of the problem.

Items sent to us without first contacting our customer support team will not be accepted.

For any questions regarding your order, you can contact us at info@pinkylashes.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please notify us within 14 days of delivery. Our team will review the photos or videos you provide to verify the issue.

If we confirm that the item is defective, damaged, or incorrectly supplied, we will issue a full refund to your original payment method at no additional cost. You will not be required to return the product.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used beauty and personal care products.
  • Products returned due to change of mind or personal preference.
  • Custom or personalized products.
  • Sale or clearance items.
  • Gift cards.
  • Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible, please contact us before placing your order.

Exchanges

We only replace items that are confirmed to be defective, damaged, or incorrectly supplied. If your claim is approved, our team will advise you of the available resolution, which may include a replacement or a full refund.

Refunds

Refunds are not available for change of mind, incorrect product selection, or personal preference.

Refunds are only issued when our team confirms, based on the photos or videos provided, that the item is defective, damaged, or incorrectly supplied.

If your claim is approved, a full refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at info@pinkylashes.com.